Legal
Privacy Policy
Last Updated: August 8, 2026
Deskly AI ("Deskly," "we," "us," or "our") operates the website getdeskly.com and provides AI-powered receptionist and scheduling software for businesses.
This Privacy Policy explains how we collect, use, store, and share information when you use our website, application, and services (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create a Deskly account, including through Google Sign-In, we may collect:
- Name
- Email address
- Google account identifier
- Profile information provided through Google
- Business name
- Business information
- Login and account information
We use this information to create and manage your Deskly account.
1.2 Phone Numbers
If you provide a phone number to use our AI receptionist demo or Services, we may collect and process that phone number.
For example, when you request a demo call, we may use your phone number to initiate the requested call.
1.3 Voice Calls
When you use Deskly's AI receptionist or request a demo call, we may process information associated with the call, including:
- Caller and recipient phone numbers
- Call date and time
- Call duration
- Audio recordings, where recording is enabled
- Speech and voice data
- Call transcripts
- AI-generated summaries
- Information provided during the conversation
Deskly may use third-party telecommunications and AI providers, including Retell AI, to provide these services.
1.4 Information You Provide During Calls
Information you or a caller voluntarily provides during an AI conversation may be processed by Deskly.
This may include:
- Name
- Phone number
- Appointment preferences
- Requested appointment date or time
- Reason for contacting the business
- Business-related information
- Other information voluntarily provided during the conversation
You should not provide highly sensitive information through a Deskly demo call unless specifically requested by the business using the Services.
1.5 Scheduling Information
If you use Deskly's scheduling functionality, we may collect:
- Appointment date and time
- Appointment type
- Customer name
- Customer contact information
- Appointment notes
- Availability information
1.6 Automatically Collected Information
When you use our website or application, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Usage information
- Log information
- Cookies and similar technologies
2. How We Use Information
We may use collected information to:
- Create and manage Deskly accounts
- Provide AI receptionist functionality
- Initiate requested demo calls
- Process and transcribe calls
- Generate AI summaries
- Provide call history and dashboards
- Provide scheduling functionality
- Configure and operate AI agents
- Provide customer support
- Improve and maintain the Services
- Detect fraud, abuse, and security issues
- Communicate with users about the Services
- Process payments, if applicable
- Comply with applicable legal obligations
3. AI Processing
Deskly uses artificial intelligence and third-party AI services to provide certain features.
Your conversations and other information may be processed by AI systems to:
- Understand caller requests
- Generate transcripts
- Generate summaries
- Identify appointment information
- Respond to callers
- Perform other functions requested through the Services
AI-generated content may contain errors. Deskly does not guarantee that AI-generated transcripts, summaries, responses, or other outputs will always be accurate or complete.
4. Call Recording and Transcription
Deskly may record and/or transcribe calls depending on the configuration of the Services.
If you use Deskly to communicate with your customers or other individuals, you are responsible for complying with applicable laws relating to call recording, interception, consent, disclosure, and telecommunications.
Certain jurisdictions require consent from one or more participants before a call may be recorded.
You are responsible for providing any notices or obtaining any consent required by applicable law.
Deskly provides technology for call recording and transcription but does not provide legal advice regarding recording or consent requirements.
5. How We Share Information
We may share information with third-party service providers that help us operate Deskly.
These providers may include:
- Cloud hosting providers
- Database providers
- AI model providers
- Voice and telecommunications providers
- Speech recognition and text-to-speech providers
- Authentication providers
- Payment processors
- Analytics providers
For example, Deskly may use Retell AI to provide voice AI and telecommunications functionality. These providers may process information as necessary to provide services to Deskly.
We may also disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to legal requests
- Protect the rights, property, or safety of Deskly or others
- Detect or investigate fraud or abuse
- Protect the security of our Services
- Complete a merger, acquisition, financing, restructuring, or sale of assets
Deskly does not sell personal information for monetary consideration.
6. Google Sign-In
Deskly allows users to create or access accounts using Google Sign-In.
When you use Google Sign-In, Google may provide Deskly with information necessary to authenticate your account, such as your name, email address, and account identifier.
We use this information to create and manage your Deskly account.
Your use of Google services is also subject to Google's applicable terms and privacy policies.
7. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain account and business records
- Provide call history and scheduling functionality
- Maintain security
- Resolve disputes
- Enforce our agreements
- Comply with legal obligations
You may request deletion of your account and certain associated information by contacting us. Some information may need to be retained when required by law or reasonably necessary for legitimate business purposes.
8. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information over the internet is completely secure. Accordingly, we cannot guarantee absolute security.
9. Healthcare and Sensitive Information
Deskly may be used by businesses in industries such as healthcare, dental care, and veterinary services.
Unless Deskly has expressly entered into a written Business Associate Agreement ("BAA") with you, Deskly is not offering its Services as a HIPAA-compliant service and you should not use Deskly to process Protected Health Information ("PHI") subject to HIPAA.
You are responsible for determining what information you may lawfully submit to Deskly.
10. Children's Privacy
Deskly is intended for businesses and business users.
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Your Privacy Choices
Depending on applicable law, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request information about how your information is processed
To submit a request, contact [email protected]. We may need to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may provide notice through the Services or our website.
The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently updated.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].
Deskly AI